Welcome to Patients
Are you looking for a different kind of Patient-Doctor relationship? If you came looking for the best in local bone and joint care you are at the right place. Welcome to our web site. This web site has been organized to offer you the most information in the easiest format possible. Click on the links to the left to go directly to the desired page. Whether you are interested in who will be treating you, what services we offer, information on our excellent staff, Directions to CCOS,PA, or New patient information it is all here for you. We also have a slide show tour of the practice. New patient registration and medical history forms can be downloaded directly from this site. Finally, the link to patient information will send you to web sites of interest to orthopaedic patients with a variety of conditions from arthritis, to Osteoporosis, and more. We hope this information helps and we look forward to caring for you.
Practice Policies and services
Business Services
Coastal Carolina Orthopedics (CCOS) works hard to assure patients get the maximum benefit from their insurance plan. Often times patients find their insurance plans confusing or frustrating. Please read the following financial policies and procedures and do not hesitate to call our billing office with questions you may have.
Insurance Processing
We encourage our patients to check with their insurance carrier regarding whether CCOS is in their network and with questions regarding their explanation of benefits (EOB).
We provide out of network care and strongly encourage patients to discuss with their insurance carrier the rules regarding out of network care.
As a courtesy we will file claims to our patient’s primary insurance and secondary insurance or supplemental insurance plans they may have after the primary insurance carrier has paid.
We participate in a large number of insurance types including: (click here to see a complete list of major carriers)
Medicare Medicaid
Tricare UHC
Cigna Workers compensation
Credit Policy
CCOS understands the stress that increasing medical care cost puts on families and individuals. We seek to minimize cost by offering efficient evidence based care and by keeping our fees reasonable and customary. We also rely on our patients to keep cost down by showing up prepared for appointments. If you believe we have made a mistake with your account or you have questions regarding your account please ask us. You are responsible for payment of your account even if you have insurance. Your insurance coverage is a contract between you and your insurance company and you should refer to your insurance carrier customer relations department regarding questions about deductibles and co-payments.
Depending upon your coverage, you may be required to make co-payments or pay a deductible amount for office visits or surgery. Co-payments are required on the date of service and unfortunately can not be billed. Insurance payments paid directly to CCOS will be applied to your account. If there is a balance remaining you will receive a billing statement.
Monthly Billing
Billing statements are sent monthly. All charges are due and payable within 30 days of receipt. We accept all forms of payment including cash, check, Visa, Master card, and money order.
Appointment cancellation policy
In order to provide the maximum medical care in a timely manner we require all patients to provide adequate time if they are canceling their appointment. We attempt to call all patients the day before their appointment as a courtesy reminder. If it is necessary to cancel your appointment we require that you call by 10am one business day in advance. Failure to provide adequate notice causes expensive inefficiencies in our schedule and deprives other CCOS patients of that valuable appointment slot and will result in a $25 no show fee, which will be added to your account.
Coastal Carolina Orthopedics (CCOS) works hard to assure patients get the maximum benefit from their insurance plan. Often times patients find their insurance plans confusing or frustrating. Please read the following financial policies and procedures and do not hesitate to call our billing office with questions you may have.
Insurance Processing
We encourage our patients to check with their insurance carrier regarding whether CCOS is in their network and with questions regarding their explanation of benefits (EOB).
We provide out of network care and strongly encourage patients to discuss with their insurance carrier the rules regarding out of network care.
As a courtesy we will file claims to our patient’s primary insurance and secondary insurance or supplemental insurance plans they may have after the primary insurance carrier has paid.
We participate in a large number of insurance types including: (click here to see a complete list of major carriers)
Medicare Medicaid
Tricare UHC
Cigna Workers compensation
Credit Policy
CCOS understands the stress that increasing medical care cost puts on families and individuals. We seek to minimize cost by offering efficient evidence based care and by keeping our fees reasonable and customary. We also rely on our patients to keep cost down by showing up prepared for appointments. If you believe we have made a mistake with your account or you have questions regarding your account please ask us. You are responsible for payment of your account even if you have insurance. Your insurance coverage is a contract between you and your insurance company and you should refer to your insurance carrier customer relations department regarding questions about deductibles and co-payments.
Depending upon your coverage, you may be required to make co-payments or pay a deductible amount for office visits or surgery. Co-payments are required on the date of service and unfortunately can not be billed. Insurance payments paid directly to CCOS will be applied to your account. If there is a balance remaining you will receive a billing statement.
Monthly Billing
Billing statements are sent monthly. All charges are due and payable within 30 days of receipt. We accept all forms of payment including cash, check, Visa, Master card, and money order.
Appointment cancellation policy
In order to provide the maximum medical care in a timely manner we require all patients to provide adequate time if they are canceling their appointment. We attempt to call all patients the day before their appointment as a courtesy reminder. If it is necessary to cancel your appointment we require that you call by 10am one business day in advance. Failure to provide adequate notice causes expensive inefficiencies in our schedule and deprives other CCOS patients of that valuable appointment slot and will result in a $25 no show fee, which will be added to your account.
What's New
We are pleased to announce that starting in February 2011 we are offering waiting room WiFi service to all of our patients.
Patient's Rights
The Patient has...
- The right to be treated with courtesy and respect, with appreciation of your individual dignity, and with protection of our need for privacy.
- The right to a prompt and reasonable response to questions and requests.
- The right to know who is providing medical services and who is responsible for your care.
- The right to know what rules and regulations apply to your conduct.
- The right to be given by the health care provider information concerning diagnosis, planned course of treatment, alternatives, risks, and prognosis.
- To right to have your treatment plan adapted to your specific needs and limitations.
- The right to refuse any treatment, except as otherwise provided by law.
- The right to be given, upon request, full information and necessary counseling on the availability of known financial resources for your care.
- The right to receive, upon request, prior to treatment, a reasonable estimate of charges for medical care.
- The right to receive a copy of a reasonably clear and understandable, itemized bill and, upon request, to have the charges explained.
- The right to impartial access to medical treatment or accommodations, regardless of race, gender, national origin, religion, or handicap.
Patient Responsibilities
As a patient, you have the responsibility:
- To know and to follow the rules and regulations of Coastal Carolina Orthopaedic Surgeons, PA (CCOS,PA)
- To be cooperative and to follow the care plan for which you have given consent and which was prescribed or recommended for you by your health care providers at CCOS,PA
- To carefully read and review paperwork given to you about policies and procedures, HIPPA, and financial responsibilities and to ask questions if you don’t understand
- To provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, medications, and other matters relating to your health and to report any perceived risks in your care and any unexpected changes in your
- To accept the outcomes of not following the care plan developed for you
- To notify us if you do not understand what you are expected to do or have questions regarding your care, treatment, or service
- To ask your health care provider at CCOS,PA what to expect regarding pain and pain management; to discuss pain relief options with your health care provider at CCOS,PA and to work with us to develop a pain management plan.
- To respect the privacy of our other patients and their families
- To accept your financial obligations associated with your care
- To tell us about any dissatisfaction you may have in regard to your care and how we can make it better.
- To be considerate of the rights of other.
- To treat the employees of CCOS,PA with respect and avoid threatening behavior or words which will absolutely not be tolerated.
Online forms
Major Insurance plans
Patient satisfaction survey
We are currently developing a new on line patient satisfaction survey which will be available in the next two weeks.
